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This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.

Cohort 3 Migration Date: Sep 4 - 13 

Note: Due to the Labor Day holiday and planned maintenance, technical migrations will not start until Wednesday, September 4. This schedule is different from other cohort windows and only impacts this cohort.

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How to Contact Us

We have a dedicated support team ready to help you during the migrations. To connect with us you should:

• Use the Live Chat feature on this page (bottom righthand corner)
  • Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
  • Off-hours: submit your question through the chat interface and we will follow up the next day. 

Reschedule Options & Criteria

If your assigned migration window impacts your department/unit's business needs, you may request a reschedule.

Due to the large number of migrations and the scale of the effort, we have carefully assigned sites to specific cohort groups and dates to ensure service integrity and support.

Rescheduling is only considered for:

• Significant business impact (e.g., application or transaction deadlines).
• Conflict with a major event your unit is hosting.
• The primary site manager is out and unavailable to perform the migration review.

How to Reschedule a Migration Window

Confirm Your Status

A required step that needs to be completed by Wednesday, Sep 25 at 11:00 a.m MT. with one of the following: 

• Confirm launch for Sep 26; or 
• Request Extension #3 of migration review
• No response by 11:00 a.m. defaults to launch on Sep 26 starting at noon.

For extensions

If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.

Submit your status

Cohort 3: Important Dates & Action Items

Pre-migration Planning Session: Aug 20, 2024

Summary View of Dates:

• Migration window: 

  • Week 1: Sep 4 - 6

  • Week 2: Sep 9 -13

• Extension #1: Sep 16 - 20

• Extension #2: Sep 23-27

• Extension #3: Sep 30 - October 4

Cohort 3 Full Dates & Details 

Pre-migration 

Aug 30 at 5:00 p.m MT: Site locked to content edits

Week 1 - Sep 4 - 6: C3 Migration

• Sep 2 - 4: Technical Migration by Web Express Team

• Sep 4, 5, 6: Sites sent to primary contact for start of migration review

Week 2 - Sep 9 - 13: C3 migration

• Sep 9 - 13: Migration Review by site team

• Sep 11 at 11:00 a.m MT. Confirm Status: 

  • Confirm launch for Sep 12; or 

  • Request Extension #1 of migration review

  • No response by 11:00 a.m. defaults to launch on Sep 12

• Sep 12 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.; 

• Sep 12 at 12:00 p.m.: Extension #1 starts for sites that submitted requests

• Sep 13: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site

• Sep 13: Extension #1 migration review continues

Week 3 - Sept 16 - 20: C3 Extension #1 review

• Sept 16 - 18: Extension #1 review continues

• Sep 18 at 11:00 a.m. MT: 

  • Confirm launch for Sep 19; or 

  • Request Extension #2 of migration review

  • No response by 11:00 a.m. defaults to launch on Sep 19

• Sep 19 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Sep 19 at 12:00 p.m.: Extension #2 starts for sites who submitted requests

• Sep 20: Confirmed sites launched and open for edits again; receive archive of D7 site

• Sep 20: Extension #2 review continues 

Week 4 - Sep 23 - 27: C3 Extension #2 review

• Sep 23 - 25: Extension #2 review continues

• Sep 25 at 11:00 a.m. MT: 

  • Confirm launch for Sep 26; or 

  • Request Extension #3 of migration review

  • No response by 11:00 a.m. defaults to launch on Sep 26

• Sep 26 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Sep 26 at 12:00 p.m.: Extension #3 starts for sites who submitted requests

• Sep 27: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive archive of D7 site

• Sep 27: Extension #3 review continues

Week 5: Sep 30 - Oct 4 C3 Extension #3 review (final)

• Sep 30 - Oct 3: Extension #3 review continues

• Site launches on Oct 3

  • All extension #3 sites will automatically be scheduled for a site launch starting on Oct 3 at 12:00 p.m. 

• Oct 3 at 12:00 p.m.: Launch process starts; Site team pause on edits at 11:00 a.m. 

• Oct 4: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive an archive of D7 site in an email.

Oct 4: End of Cohort 2 migrations and reviews. All cohort 3 sites fully launched on the latest version.