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This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.

Cohort 2 Migration Date: August 19 - 30 

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How to Contact Us

We have a dedicated support team ready to help you during the migrations. To connect with us you should:

• Use theLive Chat feature on this page (bottom righthand corner)
  • Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
  • Off-hours: submit your question through the chat interface and we will follow up the next day. 

Confirm Your Status

A required step that needs to be completed by Wednesday, Sep. 11 at 11:00 a.m MT. with one of the following: 

• Confirm launch for Sep 12; or 
• Request Extension #1 of migration review
• No response by 11:00 a.m. defaults to launch on Aug 29 starting at noon.

For extensions

If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.

Submit your status

Cohort 2: Important Dates & Action Items

Pre migration Planning Session: August 6, 2024

Summary View of Dates:

• Migration window: 

  • Week 1: Aug 19 - 23

  • Week 2: Aug 26 - 30

• Extension #1: Sept 3 - 6

• Extension #2: Sept 9 - 13

• Extension #3: Sep. 16 - 20

Cohort 2 Full Dates & Details 

Pre-migration 

Aug. 16 at 5:00 p.m MT: Site locked to content edits

Week 1 - Aug 5 - 9: C2 migration

• Aug 19 - 21: Technical Migration by Web Express Team

• Aug 21, 22, 23: Sites sent to primary contact for start of migration review

Week 2 - Aug 26 - 30: C2 migration

• Aug. 26 - 29: Migration Review by site team

• Aug. 28 at 11:00 a.m MT. Confirm Status: 

  • Confirm launch for Aug 29; or 

  • Request Extension #1 of migration review

  • No response by 11:00 a.m. defaults to launch on Aug 29

• Aug 29 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.; 

• Aug 29 at 12:00 p.m.: Extension #1 starts for sites that submitted requests

• Aug 30: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site

• Aug 30: Extension #1 migration review continues

Week 3 - Sept 3 - 6: C2 Extension #1 review

• Sept 3 - 5: Extension #1 review continues

• Sept 4 at 11:00 a.m. MT: 

  • Confirm launch for Sept 5; or 

  • Request Extension #2 of migration review

  • No response by 11:00 a.m. defaults to launch on Sept 5

• Sept 5 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Sept 5 at 12:00 p.m.: Extension #2 starts for sites who submitted requests

• Sept 6: Confirmed sites launched and open for edits again; receive archive of D7 site

• Sept 6: Extension #2 review continues 

Week 4 - Sept 9 - 16: C2 Extension #2 review

• Sept 9 -12: Extension #2 review continues

• Sept 11 at 11:00 a.m. MT: 

  • Confirm launch for Sept 12; or 

  • Request Extension #3 of migration review

  • No response by 11:00 a.m. defaults to launch on Sept 12

• Sept 12 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Sept 12 at 12:00 p.m.: Extension #3 starts for sites who submitted requests

• Sept 13: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive archive of D7 site

• Sept 13: Extension #3 review continues

Week 5: Sep 16 - 20 C2 Extension #3 review (final) 

• Sep 16 - 19: Extension #3 review continues

• Site launches on Sept 19

  • All extension #3 sites will automatically be scheduled for a site launch starting on Sep 19 at 12:00 p.m. 

• Sep 19 at 12:00 p.m.: Launch process starts; Site team pause on edits at 11:00 a.m. 

• Sep 20: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive an archive of D7 site in an email.

Sep 20: End of Cohort 2 migrations and reviews. All cohort 2 sites fully launched on the latest version.