Cohort 8 Support
This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.
Cohort 8 Migration Date: Nov 11 - Nov 22
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How to Contact Us
We have a dedicated support team ready to help you during the migrations. To connect with us you should:
- Use the Live Chat feature on this page (bottom right hand corner)
- Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
- Off-hours: submit your question through the chat interface and we will follow up the next day.
Confirm Your Status
A required step that needs to be completed by Wednesday, Nov 20 at 11:00 a.m MT. with one of the following:
- Confirm launch for Nov 21; or
- Request Extension #1 of migration review
- No response by 11:00 a.m. defaults to launch on Nov 21 starting at noon.
For extensions
If you want more time to work on your site, you will be able to request that on Nov 20 by 11am. To do this, you select Extension #1 on the confirm status form and from there you will have from Nov 21 through Dec 5 to continue to work on your migrated site. We'll email you on Dec 2 to remind you that your site is scheduled to launch on Thursday, Dec 5
Cohort 8: Important Dates & Action Items
Summary View of Dates:
- Migration window:
- Week 1: Nov 11 - 15
- Week 2: Nov 18 - 22
- Extension #1: Nov 25 - Dec 5
Cohort 8 Full Dates & Details
Oct 29 at 1:30 p.m.: Pre-migration planning session
Nov 8 at 5:00 p.m: Site locked to content edits
Nov 11: Technical Migration by Web Express Team
Nov 12 - 14: Sites sent to primary contact for start of migration review
Nov 18 - 22: Migration Review by site team
Nov 20 at 11:00 a.m MT. Confirm Status:
Confirm launch for Nov 21; or
Request Extension #1 of migration review
No response by 11:00 a.m. defaults to launch on Nov 21
Nov 21 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.;
Nov 21 at 12:00 p.m.: Extension #1 starts for sites that submitted requests
Nov 22: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site
Nov 22: Extension #1 migration review continues
Extension sites will default to launching on Dec 5-6.
Migration Planning Session
Session Date: October 29, 2024 at 1:30 p.m.
Passcode: U=25&n!G
Forms integrated with DocuSign
If your form is used to launch to Docusign workflows, you may request additional support for that feature by contacting the IT Service Center at oithelp@colorado.edu or 303-735-4357.
Things that won鈥檛 work during review (but will work once launched)
Some functions will only work when your site is live on a colorado.edu URL. The following features won't function correctly while you're reviewing the site in the sandbox environment (pantheon.io URL):
Chat Widgets:
- Chat widgets will not display on your migrated site until the site is launched. These widgets only function on a colorado.edu URL, so expect them to be inactive in the sandbox environment.
Campus News Block:
- The campus news block will not pull in CU 麻豆影院 Today articles while in the sandbox. This feature will work correctly once your site is live on a colorado.edu URL.
Legacy Sandbox Links:
- Web Express sites created before Spring 2022 may appear to have broken links in the sandbox environment. These links, starting with 鈥減1鈥 followed by numbers and letters, will result in a 404 error in the sandbox. They will function properly once your site is live on your colorado.edu URL.
Webform Submissions:
- Webform submissions will not be processed in the sandbox. Test submissions may not come through. Once the site is live on a colorado.edu URL, webform submissions will be processed correctly.