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This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.

Cohort 7 Migration Date: Oct 28 - Nov 7

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How to Contact Us

We have a dedicated support team ready to help you during the migrations. To connect with us you should:

• Use the Live Chat feature on this page (bottom right hand corner)
  • Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
  • Off-hours: submit your question through the chat interface and we will follow up the next day. 

Confirm Your Status

A required step that needs to be completed by Wednesday, November 13, 2024 at 11:00 a.m MT. with one of the following: 

• Confirm launch for Nov 14; or 
• Request Extension #2 of migration review
• No response by 11:00 a.m. defaults to launch on Nov 7 starting at noon.

For extensions

If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.

Submit your status

Cohort 7: Important Dates & Action Items

Summary View of Dates:

• Migration window: 
  • Week 1: Oct 28 - Nov 1
  • Week 2: Nov 4 - 8
• Extension #1: Nov 11 - 15
• Extension #2: Nov 18 - 22
• Extension #3: Nov 25 - Nov 30

Cohort 7 Full Dates & Details 

Pre-migration Dates:

• Oct 15 at 1:30 p.m.: Pre-migration planning session

• Oct 23 at 11:00 a.m.: Deadline for Cohort 7 to make a reschedule request

• Oct 25 at 5:00 p.m:  Site locked to content edits

Week 1 - Oct 28 - Nov 1: C7 migration

• Oct 28: Technical Migration by Web Express Team

• Oct 29 -31: Sites sent to primary contact for start of migration review

Week 2 - Nov 4 - 8: C7 migration

• Nov 4 - 6: Migration Review by site team

• Nov 6 at 11:00 a.m MT. Confirm Status: 

  • Confirm launch for Nov 7; or 

  • Request Extension #1 of migration review

  • No response by 11:00 a.m. defaults to launch on Nov 7

• Nov 7 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.; 

• Nov 7 at 12:00 p.m.: Extension #1 starts for sites that submitted requests

• Nov 8: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site

• Nov 8: Extension #1 migration review continues

Week 3 - Nov 11 - 15: C7 Extension #1 review

• Nov 11 - 13: Extension #1 review continues

• Nov 13 at 11:00 a.m.: 

  • Confirm launch for Nov 14; or 

  • Request Extension #2 of migration review.

  • No response by 11:00 a.m. defaults to launch on Nov 14

• Nov 14 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Nov 14 at 12:00 p.m.: Extension #2 starts for sites who submitted requests

• Nov 15: Confirmed sites launched and open for edits again; receive archive of D7 site

• Nov 15: Extension #2 review continues 

Week 3 - Nov 11 - 15: C7 Extension #1 review

• Nov 18 - 20: Extension #2 review continues

• Nov 20 at 11:00 a.m. MT: 

  • Confirm launch for Nov 21; or 

  • Request Extension #3 of migration review

  • No response by 11:00 a.m. defaults to launch on Sep 26

• Nov 21 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m. 

• Nov 21 at 12:00 p.m.: Extension #3 starts for sites who submitted requests

• Nov 22: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive archive of D7 site

• Nov 22: Extension #3 review continues 

Week 5: Nov 25 - 30 C7 Extension #3 review (final)

• Nov 25 - 27: Extension #3 review continues

• Nov 27. at 11:00 a.m.: 

  • Confirm launch for Dec 5

  • No response by 11:00 a.m. defaults to launch on Dec 5

• Dec 5 at 3:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 3:00 p.m. 

• Dec 5: Confirmed sites launched and open for edits again; receive archive of D7 site 

Dec 5: End of Cohort 7  migrations and reviews. All cohort 7 sites fully launched on latest version.