Cohort 5 Support
This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.
Cohort 5 Migration Date: Sep 30 - Oct 11
[anchors/]
How to Contact Us
We have a dedicated support team ready to help you during the migrations. To connect with us you should:
- Use the Live Chat feature on this page (bottom right hand corner)
- Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
- Off-hours: submit your question through the chat interface and we will follow up the next day.
Reschedule Options & Criteria
Final date to reschedule: September 25, 2024
If your assigned migration window impacts your department/unit's business needs, you may request a reschedule.
Due to the large number of migrations and the scale of the effort, we have carefully assigned sites to specific cohort groups and dates to ensure service integrity and support.
Rescheduling is only considered for:
- Significant business impact (e.g., application or transaction deadlines).
- Conflict with a major event your unit is hosting.
- The primary site manager is out and unavailable to perform the migration review.
Confirm Your Status
A required step that needs to be completed by Wednesday, Oct 9 at 11:00 a.m MT. with one of the following:
- Confirm launch for Oct 10; or
- Request Extension #1 of migration review
- No response by 11:00 a.m. defaults to launch on Oct 10 starting at noon.
For extensions
If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.
Cohort 5: Important Dates & Action Items
Summary View of Dates:
- Migration window:
- Week 1: Sep. 30 - Oct. 4
- Week 2: Oct. 7 - 11
- Extension #1: Oct.14 - 18
- Extension #2: Oct. 21 - 25
- Extension #3: Oct. 28 - Nov. 1
Cohort 5 Full Dates & Details
Sep 17 at 1:30 p.m.: Pre-migration planning session
Sep. 25 at 11:00 a.m.: Deadline for Cohort 5 to make a reschedule request
Sep. 27 at 5:00 p.m: Site locked to content edits
Sep. 30 Technical Migration by Web Express Team
Oct 1 - 3: Sites sent to primary contact for start of migration review
Oct 7 - 11: Migration Review by site team
Oct 9 at 11:00 a.m MT. Confirm Status:
Confirm launch for Oct 10; or
Request Extension #1 of migration review
No response by 11:00 a.m. defaults to launch on Oct 10
Oct 10 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.;
Oct 10 at 12:00 p.m.: Extension #1 starts for sites that submitted requests
Oct 11: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site
Oct 11: Extension #1 migration review continues
Oct 14 - Oct 16: Extension #1 review continues
Oct.16 at 11:00 a.m.:
Confirm launch for Oct 16; or
Request Extension #2 of migration review.
No response by 11:00 a.m. defaults to launch on Oct 17
Oct 17 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.
Oct 17 at 12:00 p.m.: Extension #2 starts for sites who submitted requests
Oct 18: Confirmed sites launched and open for edits again; receive archive of D7 site
Oct 18: Extension #2 review continues
Oct 21 - 23: Extension #2 review continues
Oct 23 at 11:00 a.m. MT:
Confirm launch for Oct 24; or
Request Extension #3 of migration review
No response by 11:00 a.m. defaults to launch on Sep 26
Oct 24 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.
Oct 24 at 12:00 p.m.: Extension #3 starts for sites who submitted requests
Oct 25: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive archive of D7 site
Oct 25: Extension #3 review continues
Oct 28 - 30: Extension #3 review continues
Oct 30 at 11:00 a.m.:
Confirm launch for Oct 31
No response by 11:00 a.m. defaults to launch on Oct 31
Oct 31 at 3:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 3:00 p.m.
Nov 1: Confirmed sites launched and open for edits again; receive archive of D7 site
Nov 1: End of Cohort 5 migrations and reviews. All cohort 5 sites fully launched on latest version.
Migration Planning Session
Session Date: September 17, 2024 at 1:30 p.m.
: https://cuboulder.zoom.us/rec/share/2lEZArdyiIX-K5bcz5_qRHL7UknNv8y0g742SoFCM7UZb4R8sqS-lv0m-z-fO4AI.kBiF5mc-S8T-eTe_
Passcode: p0YHWsO+
Forms integrated with DocuSign
If your form is used to launch to Docusign workflows, you may request additional support for that feature by contacting the IT Service Center at oithelp@colorado.edu or 303-735-4357.
Things that won鈥檛 work during review (but will work once launched)
Some functions will only work when your site is live on a colorado.edu URL. The following features won't function correctly while you're reviewing the site in the sandbox environment (pantheon.io URL):
Chat Widgets:
- Chat widgets will not display on your migrated site until the site is launched. These widgets only function on a colorado.edu URL, so expect them to be inactive in the sandbox environment.
Campus News Block:
- The campus news block will not pull in CU 麻豆影院 Today articles while in the sandbox. This feature will work correctly once your site is live on a colorado.edu URL.
Legacy Sandbox Links:
- Web Express sites created before Spring 2022 may appear to have broken links in the sandbox environment. These links, starting with 鈥減1鈥 followed by numbers and letters, will result in a 404 error in the sandbox. They will function properly once your site is live on your colorado.edu URL.
Webform Submissions:
- Webform submissions will not be processed in the sandbox. Test submissions may not come through. Once the site is live on a colorado.edu URL, webform submissions will be processed correctly.