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Specialization: Resilience Engineering and Leadership in Crisis
Instructor: John Thomas
Prior knowledge needed: No prior background knowledge or experience is required.

Course Description: 
This course is Part 2 of 3 comprising the specialization ‘Resilience Engineering and Leadership in Crisis.’ The course offers tools and methods for applying the concepts from Part 1 to various applications and disaster scenarios. Systems thinking, crisis management lifecycle, and organizational strategy are presented to help cultivate and strengthen crisis leadership and communication skills. Learners will assess the resilience of a complex system and create a crisis management plan.

What You'll Learn:

• Explain how system’s thinking may be applied to a disaster scenario
• Define the key roles and responsibilities of a Crisis Management Team, and create a Crisis Management Plan for an organization
• Describe how business and organizational strategies may cause or influence a crisis
• Outline key crisis leadership and communication skills across the crisis lifecycle
• Apply methods and tools to assess resilience of a complex system scenario

Topics outline:

• Systems theory concepts and perspectives  
• Assessing resilience with the Resilience Analysis Grid
• Crisis management systems, teams, and plans     
• Crisis leadership and communication skills
• Business & organizational resilience strategy   
• Coping with uncertainty
• Crisis Management lifecycle   
• Resilience and human relations