Frequently Asked Questions

Starting Process

You will need to work with OIT and/or procurement to purchase sign hardware. Contact your dedicated department support team or whomever manages your computer purchases. Next, you will need to contact Facilities ManagementÌýOperations Control Center to get the sign installed in your building. You may reach them at 303-492-5522 or via emailÌýsdesk@colorado.edu.

Great! Please complete the Digital Sign partner form to request a digital signage license. We will have an onboarding conversation to discuss your signage goals. If we move forward, we will create a contributor account for you and walk you through connecting your sign so you may start adding content.

Please note: Previous local versions of the FWI software utilized Mac Minis as player computers. The current Poppulo/FWI player software runs on Windows, Android and iOS.Ìý

Units that are using the digital signage service may qualify for multiple contributors who add and manage content for your digital sign. Use our to request new content contributors to your group. There are also options to remove and replace previous contributors.

When a new contributor account is added, the user will receive an email with instructions to create a password and complete their account activation.

Digital Signage service admins can send you a password reset prompt. Please email websupport@colorado.edu to request your password be reset.

Our Poppulo/FWI license grants us a fixed number of contributor accounts. WhenÌýstaffing or job roles change, it is important to remove permissions before adding newÌýcontributors to your group. Please complete theÌýÌý´Ú´Ç°ù³¾.

The following training resources are available in theÌý:

In order to access the training resources, you must request a FWI contributor account.

The following training resources are available in theÌý in CU Â鶹ӰԺ's Microsoft Teams:

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Digital Sign Considerations

Who is the audience? What messagingÌýam I trying to communicate? As a communications channel, the objective of CU Â鶹ӰԺ Digital Signage is to better connect campus audiences to university messaging. Specifically, it aims to provide the most relevant and targeted messages at the most appropriate time, improve brand consistency and increase engagement.ÌýTo meet this goal, it’s important that the content published is engaging and appropriate for the channel. Visit theÌýBrand StandardsÌýandÌýDigital Signage Best Practices and Strategy GuideÌýfor more information.

The type of messaging and your audience will help direct your location choice.ÌýWhen deciding on a location for a display keep thisÌýin mind: the display and player computer needÌýa power outlet and a network port​​. If the location you plan to install the digital signage does not have a power outlet and a network port,Ìýcontact OIT. They will be able to provide an estimate for the installation cost. Also consider the room lighting and proximity to windows which may impact the display impact.

The type of display should be driven by your messaging goals. Some clarifying questions to ask are:

  • Do you need an interactive display or a static display?
  • Should your display be landscape or portrait?Ìý

Think about your contentÌýand the location of the display. If you plan to use videos then aÌýlandscape display works well. IfÌýyou want to create a digital poster feel to your display, then consider a portrait layout.

Most players can be placed behind the display depending on the location of the display and the size of the player. Some displays have an integrated player. The university does not offer hardware recommendations because it is location and messaging dependent. Each unit will need to research which signs will work best for their budget and needs. For more information on players, please visitÌýPoppulo Harmony Help Community.