By Joe Arney
Photos by Kimberly Coffin (CritMedia, StratComm’18)
When Bianca Perez called her mom in the middle of the day to tell her she’d been accepted to a prestigious doctoral program at one of the nation’s foremost universities, she expected there might be some tears.
She wasn’t wrong. But it wasn’t her mother who cried.
Perez’s mother, Leyda, was born and raised in Mexico, while her father, Ernesto, came to the United States from Peru. For almost 30 years, they have worked tirelessly at growing Perez Cleaning Services, in Steamboat Springs, in order to provide their daughter with opportunities they couldn’t imagine—and don’t always understand. When she explained that she was applying to schools to be a doctor, Perez (Comm, MediaSt’24) would clarify “a doctor of words,” since her family thought she was maybe interested in a medical career.
Now, as she explained on speakerphone that she was accepted to the PhD program at the University of Pennsylvania’s prestigious Annenberg School for Communication, in Philadelphia, “my mom wasn’t sure what to make of it,” Perez said. “I could tell she was happy because she could hear the excitement in my voice.”
But the client her mother was speaking with when Perez called couldn’t believe his ears.
“What I have is like a wish coming true. You can work very hard and that can still not be enough, and I’ve seen that happen to people around me my whole life.”
Bianca Perez (Comm, MediaSt’24)
“He was like, ‘Did I just overhear that your daughter's going to graduate school at Penn?’” she recalled. “And I could hear him start crying, and my mom said to me, ‘Oh, no, I have to go, one of the clients is upset.’ But he wasn’t—the guy went to UPenn for his undergrad, had wanted to go to grad school there but couldn’t, and he was so happy and excited for me.
“I think for my mom, seeing a random person cry like that and be so joyful, helped her understand just how exciting this was for me.”
Driven to change the world
It’s not the first time she’s had to overcome the barrier separating her lived experiences from those of her parents. But her working-class upbringing—combined with her curiosity, care and enthusiasm for working hard—has already made her a promising scholar in the realm of artificial intelligence and labor.
“It’s because of her humble background that she understands that the ability to be in college, to read books and write for a living, is a privilege,” said Sandra Ristovska, an assistant professor of media studies at the College of Media, Communication and Information at the 鶹ӰԺ, and Perez’s advisor. “It’s unsurprising she’s interested in questions around technology and labor because she is seeking, through her research, to improve the lives and livelihoods of working-class people, immigrants and people of color.”
Perez studies generative artificial intelligence and labor through the lens of copyright law. In the past year, artists and publishers have sued tech companies that have used copyrighted work to train generative A.I. platforms like ChatGPT, opening up a larger question of how to fairly value labor—not just of plaintiffs like J.K. Rowling, Stephen King and The New York Times, but everyday social media users, whose likes and shares train algorithms to better recommend content that keeps people online.
Because that data is disassociated from the users, the labor of whoever generated that data—those likes and shares—is obscured, meaning they can’t be compensated. And these are, of course, some of the world’s deepest-pocketed tech companies, whose forays into the development of A.I. are far ahead of gridlocked government regulators and already-alarmed ethicists.
“We have no way to check these models, even though we’ve all been producing them through our work,” Perez said. “It’s a new and complex expansion of wage theft. They’re taking all our labor and remixing it to make something else—but it’s still our labor. How is that fair?”
Fairness focus
That question of what’s fair is central to Perez’s identity. Just the time and space to work as hard as she does, she said, is a privilege, especially when in high school she would see other smart, ambitious students fall behind because of work or family commitments.
“I always feel that there’s only a few degrees separating me being a migrant daughter who’s picking cherries, to my being here,” she said. “My parents taught me how to work very hard—I can’t underscore that enough—but what I have is like a wish coming true. You can work very hard and that can still not be enough, and I’ve seen that happen to people around me my whole life.”
Fairness also ties into her related research interest in the exploitation of Black and Latino tech labor—like DoorDash drivers during the pandemic, or Amazon warehouse workers toiling in hotter facilities in a warming climate. The combination of her interests has resulted in some unique scholarship that’s already getting noticed: This summer, Perez will present her thesis at the annual conference of the International Association for Media and Communication Research, in Christchurch, New Zealand—an honor usually reserved for PhD students and faculty.
Ristovska, her advisor, also attended a prestigious conference as an undergraduate before going on to Annenberg for her PhD, and is excited to see how sharing her work at one of the field’s most prestigious events influences Perez’s future work.
“What she does is bring the human back to the discourse around A.I. and technology,” Ristovska said. “Her work makes us think about how human creativity and human engagement are central to the development of A.I., and why it’s so important we figure out labor protections now, before the technology is even more advanced.”
‘Someone who knows how to push me’
Perez called Ristovska “an incredible influence on me—someone who knows how to push me and who has held my hand on this journey, even though we were going uphill sometimes.” Among her mentors, she also counts professors Omedi Ochieng and Danielle Hodge, of the communication department, as well as Rory Fitzgerald Bledsoe, who is pursuing a PhD in media studies; Perez called her first course with Bledsoe the foundational moment of her time at CU.
Bledsoe recalled Perez for both her insatiable curiosity and her writing talent, which she called “refreshing and invigorating in an increasing sea of generic ChatGPT.”
“Bianca will be successful in her PhD for the normal things, like being diligent and curious, but also for her inimitable voice—both creative and critical—that I have no doubt will contribute to our field and make it better,” Bledsoe said. “People would benefit from being a little more like Bianca, by following your passion until it blooms in full force.”
“Her work makes us think about how human creativity and human engagement are central to the development of A.I., and why it’s so important we figure out labor protections now, before the technology is even more advanced.”
Sandra Ristovska, assistant professor, media studies
Perez’s focus wasn’t always so direct. She arrived at CU 鶹ӰԺ thinking she’d major in media production, given her interest in documentary filmmaking, but after exploring different paths, arrived at her current combination after briefly considering information science. At commencement, she was honored as the William W. White Outstanding Senior for both communication and media studies, the first time a student has been recognized by two departments. The White awards are chosen by CMCI faculty and honor students for their academic accomplishments, professional achievements and service to the college.
“My different majors helped me discover different frameworks of thinking about the topics I was interested in, which has helped me think about my research more critically,” she said. “It wasn’t always a specific lesson I was taught, but professors like Dr. Hodge showed me to think about whether what I’m working on actually speaks to the community—and you do that by speaking with that community.”
It’s a new twist on what Perez said is the most important lesson she learned at home.
“The best thing my parents taught me was to actually care about what you’re doing—to show up for others when it matters,” she said. “Maybe cleaning is trivial to some people, but their business is pretty exceptional in our town, and it’s because they care very much for their reputation and the people they serve.”
That’s why her mentor is convinced Perez will make her CMCI professors proud years after she has graduated.
“Whether she chooses an academic career or the policy realm, I really think she’ll make the world a better place, because her commitment to justice is ingrained in her,” Ristovska said. “I’m so excited for what comes next for her.”